All companies make mistakes and it is how the mistake is dealt with that ultimately makes a company customer focussed or not. I had a poor experience with the manager at yourepair. I found her unhelpful bordering on rude and I posted a negative review. Within 5 minutes I recieved a call discussed the situation and was given an apology and action was immediately taken to sort my problem. And as icing on the cake my call out fee for an abortive repair was readily refunded. I feel that this company has acknowledge its error, apologised and put matters right. I am now extremely happy with the service and intend to give them a try in the future. I hope that this situation has been an opportunity to learn and that staff will be given extra training to just a bit more flexible and understanding when things occur that are a bit outside the norm.

Easy to join and a very competitive price.

The policy doesn't come in force till December 28th but so far so good with customer service.

website enrollment worked fine.

Very easy to sign up

It was easy to log on and join your team. Let’s hope that we get the same service when required..

Simple and easy to set up :-)

No repairs yet. Hope service is as good as telephone staff.

Great excellent

Really impressed with the service and how simple to sign up

EASY TO USE THE WEB SITE. HOPEFULLY THE SERVICE WILL MATCH IT.

Signed up with in minutes very good website easy to use

Very quick and efficient

So far so good

WEBSITE WAS SUPER SIMPLE GREAT LANDLORD NIL EXCESS PRODUCT AT A REASONABLE PRICE THANK YOU

Signed up with your repair made a mistake on line, spoke to Katie she was first class sorted it out quickly and was so polite thank you Roger Holmes

Problem solved

Only been a member for an hour but good friendly customer service, easy to get through unlike some, so far so good.

Very easy website to navigate with clear concise summaries.... let’s hope the service is as good when I need it

your repair is very easy to sigh up with and a very fair price.