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GreatCustomerServiceHelpful

Was unable to complete transaction on line due to bank card being rejected though the same card was accepted over the phone.

We are new customers, so up to now not had any dealings, but we needed to phone to ask some questions before we took out the policy. We we very impressed how quickly the phone was answered and how efficiently are questions were answered.

Katie is outstanding. What a lovely personality and warm welcome. Explained the whole cover thoroughly and with confidence. She explained what was and wasn't covered and the differences between my old cover with Homeserve and YourRepair, far more professional and much happier than the people at Homeserve. As i wanted the cover payments to come out of the bank on 1st of the Month she suggested that it would be better to have a call back on 18 Feb ensuring earlier monthly payments to coincide with all my other payments. Today the 18th Katie was off but the call was managed very professionally by another lady of equal knowledge and support. Nice one team YourRepair.

Very helpful and efficient on the phone. answered all my questions, did try to suggest/sell me other items which is expected but didn't push it when I said no which is appreciated.

Phone service very slow

Early days.lets wait and see

Was very impressed with service on the phone felt she was really helpful

Been a BG customer for years but too expensive so decided to go for 3 yr deal with YourRepair. Website good - liked the photo of the people who could be dealing with your enquiry - more personal. Completed form easily. Hope service will be five star rated.

The lady that helped me was very personable helpful and was really nice

good so far only just taken out policy and seems very easy to follow. not had to use service to date

Very easy language to understand. Straightforward application process

Very informative and helpful throughout the entire setup of the plan. Couldn’t have done anymore to help. Very pleased so far.

Easy to sort and good price

Excellent Service as ususal

Previous insurer had increased there price by 25% for no reason so looked around and found yourrepair looked good and reasonably priced so joined the process was very simple and my home emergency needs are now covered. At this time I can't comment about the service but generally reviews are good

Answered my call very quickly, such a pleasant girl and very helpful, just hoping this service will continue if I have any problems! So far excellent!

Renewing my 2-year contract with YourRepair was very straightforward, thanks to your excellent telephone help.

So far so good