Privacy Policy

Here at YourRepair we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.

In this notice you’ll discover exactly what information we collect from you and how we then use it to deliver our services, as well as your rights. Please take the time to read this policy and let us know if you have any questions.

We may change this policy by updating this page from time to time. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 1st January 2018.

How we use your information

When you buy a product or service from us, we will collect some of your personal details to make sure you have everything you need to make the most of our services. Please be assured that we’ll only use this for administering your contract and to support the delivery of the services or products you’ve requested.

Examples of the types of personal information we usually collect are:

  • Name
  • Address
  • Telephone number (including mobile)
  • Email address
  • Payment details (Direct Debit, (credit/debit card number)
  • Property type (flat, house etc.)
  • Boiler details (make and model)
  • Any additional requirements, such as large print or Braille documentation
  • Details of any additional authorised parties who can manage your requirements on your behalf.

The information requested during the application process is required to complete the sale of the product and/or service on offer, and forms part of your contract with us.

Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any of the data is missing from the application form, or is incorrect, we may not be able to process your request.

Keeping and storing your data

If you’re a current or past customer, we’ll keep a copy of your personal details for no longer than six years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints. All other personal data used for prospecting and quotation requests is kept for a maximum of 90 days, unless otherwise required by law.

Using information provided by third parties

We sometimes use data from third parties or publicly available sources (such as Experian), the edited electoral roll or the deceased preference service. Using this data helps us to ensure that our records are accurate and up to date by filling in any gaps on an address or clarifying addresses and house numbers. It also allows us to remove anyone from our mailings that has passed away.

We also use data for marketing purposes. Any data we use in this way is thoroughly checked by both the supplier and our own internal teams to ensure that the correct marketing permissions are in place and that the data is being used fairly.

Sharing your data with third parties

We often work with a small number of carefully selected third parties who introduce us to their customers, so we can promote the products and services we offer.

If you’ve been introduced to us through one of our partners, we may share with them details of the products and services you’ve purchased. Sharing data in this way helps us resolve individual complaints and ensures that we’re offering the right products, to the right people.

We respect your privacy and that’s why we don’t give your data to any third parties for marketing purposes. However, on occasion and in addition to the above, we may pass your information to a limited number of third parties for the following reasons:

  • To deliver the services you’ve asked for, which might include giving information to members of your family, household, or other people who have an interest in the property; for instance, landlords or letting agents
  • For legal or regulatory purposes including fraud prevention
  • If we buy or sell any business or company assets.

We’ll always keep you informed

Whenever we collect your personal information we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise not to inundate you with marketing messages and we understand if you would prefer not to receive any from us.

If you’ve consented to us sending you marketing messages, you can change your mind at any time by contacting us using the details in the Contact Us section. You’ll also find an unsubscribe link at the bottom of every marketing email we send you.

If you’ve given us an email address, you may receive email messages related to the management of your policy, including policy and renewal documents. If you’d prefer not to receive these messages in this way, just let us know and we’ll be happy to provide them in paper form instead (an administration fee will be charged for this service).

Your rights

If you’d like to see the personal information that we hold about you, you can request a copy at any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it is deleted from our systems.

To action any of the above, send an email to our Privacy Team at alternatively, you can write to us at YourCare Services Limited, The Mill, Congleton Road, Talke, Stoke on Trent, ST7 1NE.

We won’t ever charge you for a copy of your personal data, but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within 30 days.

Customer profiles

We carry out customer profiling so we can understand the needs, behaviours and socio-demographic characteristics of our customers. This helps us to make sure that we are offering relevant products and services to people; for example, not offering gas products to people without a gas supply. Profiling also means we can tailor our offerings to current customers, enhancing the potential benefits of being a customer.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact us

You can contact us by mail, email or telephone at the following: