Reviews

Very good help received from friendly staff

The best speed of answer on the phone I've had in years, many companies could learn real customer service from yourselves. Great so far.

I have a electric boiler not a gas boiler, so will this affect my cover

Having been with BG for ever, and making 0 or max 1 claim a year (rarely) I noticed their prices going up exponentially. Despite my calls and chats with customer services, very little was done/offered. Worse still I had 2 policies with BG so I thought I would be treated better. Suffice to say, enough. 2024 new year new company. Having done some investigation I came across YOUR REPAIR. I read many of the reviews and for the most part they were excellent. Sure there are always going to be the grumpy ones...so I called and spoke to one of the LOVELIEST agents I have ever spoken to ALEX. Dear Alex. You were amazing. patient. helpful. professional. explanatory. most of all you wrere KIND. I have now moved my 2 policies to Your Repair. I will write another review in a year telling you how it all went. But I am confident I am in excellent hands. Thank you Alex. I look forward to many many years with you and your team. Regards, David R

The young lady named Alex who called me was so very helpful & understanding. She made it so easy for me to apply Thank You .

Excellent swift service, highly recommend !

The person dealing with me, Oliver, was excellent.

Very quick and easy to set up

Easy to sign upto and very straightforward hope all service further down is as good, a good price also

Signed up today on line. Had a question about the amount rang customer service Sarah was most helpful and even filled in my boiler details for me

Friendly customer service. When needed for boiler problems, call out response is very good compared to other Major boiler breakdown service providers in the market. Competitive prices. I think overall in every respect it is good to be with Your Repair company. I will recommend Your Repair to any one who needs Boiler and Central Heating breakdown Services.

Polite, professional and prompt. What could you ask for more. One of the best service I have encountered in years. They are very understanding and help of situations.

Just signed up and it was a perfectly easy journey.

The person I spoke to was patient, knowledgable, polite and friendly. I didn't have to wait long on the phone before it was answered. Everything that needed altering regarding my account with YourRepair was changed during the call.

So far so good. Hopefully I won't need to call them, but the sign up process was quick and easy and the staff member was very nice

Pleasant set up with knowledgable staff

Ive just joined and have been sent my plan. . The email has a link to log in. The link has no link to register, only to log in.So I try logging in with my email and a password which does not recognise me as a user. The only option is to reset password. Thankfully I AM recognised as a user and I CAN reset my password. So I try again. Once again the link has no link to register, only to log in.So I try logging in with my email and a password which does not recognise me as a user. The only option is to reset password. Thankfully I AM recognised as a user and I CAN reset my password. So I try again. And now I give up! Please can I have a link to register!

Easy online insurance to set up

Receptionist very pleasant and helpful. Very reasonable prices for the services offered.

Have used YourRepair at previous address and the customer focus is excellent. Conbine this with great competitive pricing and no fuss service, I'm happy to have my boiler covered at new address giving me peace of mind.