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95% of repairs fixed on the first visit
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YourRepair
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Verified Buyer

Robyn was very helpful & informative, perfect customer service. Thank you.

5 / 5
YourRepair
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Verified Buyer

I FOUND THE YOUR REPAIR APPLICATION PROCESS VERY EASY TO FOLLOW AND EVERYTHING ABOUT THE COVER WAS EXPLAINED IN DETAIL.

4 / 5
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Verified Buyer

Just joined but hoping for a decent service

4 / 5
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Verified Buyer

Quick to respond, but no repair works done yet.

3 / 5
YourRepair
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Verified Buyer

Like most, I have little idea how good their services are since the company is very keen to solicit reviews immediately after sign-up, which was however very straightforward. I would say that: 1) an annual, rather than just monthly, payment option would be helpful. 2) the price gap between 1 and 2 year contracts seems out of proportion (larger) to that between 2 and 3 year contracts, but at least both those options do exist! 3) although it was stated that those with existing contracts elsewhere would have a seamless transition, there did not appear to be any method of actually confirming this, e.g. if I had indeed needed to make a call-out on Christmas Day (2 days after I had transferred.) 4) The indicated boiler service date does not appear to be tied into the due date based on previous contracts. Background: I had been with British Gas for many years, yet another price hike comes in (despite great offers for new customers), now shall I haggle yet again (given that I have a far newer boiler than previously)? This time I thought that I would test the actual service availability and started an online request for a call-out for an imaginery case where I had neither heating nor hot water - 15 days, not a great deal of use to me in winter, no matter what discount they would have given me, so onto the comparison sites... Since 'YourRepair's reviews on their preferred review site tend to be given immediately after sign-up, they thus did not provide any assistance and so I switched to Trust Pilot, these reviews were generally very good, though the bad ones were really bad. Each bad review, was however, met with a promise to resolve the matter, though I did not locate any where the review was subsequently updated to show this? ...well, as a new customer that is all that I can say, but as mentioned Trust Pilot has a LOT of very favourable reviews based on actual post-transition experience!

3 / 5
YourRepair
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Verified Buyer

Just joined which was so easy and straightforward

5 / 5
YourRepair
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Verified Buyer

Just joined . Easy to apply.

5 / 5
YourRepair
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Verified Buyer

Simple and straightforward

3 / 5
YourRepair
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Verified Buyer

Good response and service

5 / 5
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Verified Buyer

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5 / 5
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Verified Buyer

HI sir/Madam, I joined to your boiler plan very easily. Thank you

4 / 5
YourRepair
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Verified Buyer

price is very good and it is fixed for 3 years

5 / 5
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Verified Buyer

Surprisingly easy to register online. Post registration info excellent. Would have liked to know beforehand that the boiler serial number would be useful to complete the Profile. Also would have liked to see an on screen message that the registration was successful and complete although this was confirmed by instant e-mail.

4 / 5
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Verified Buyer

I very happy with Your repair so far.

5 / 5
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Verified Buyer

Excellent value and service for money.

5 / 5
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Verified Buyer

The sign up administration was good. I hope the rest is as good.

5 / 5
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Verified Buyer

Very easy to use

4 / 5
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Verified Buyer

I just started with agreement for 3 years. Customer service agent was pleasent and i was happy with his answer and reassurance. I hope will have the same exprience if I am in a trouble with my boiler. I will write further review in due course. BF

4 / 5
YourRepair
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Verified Buyer

Engineer arrived on time, was very knowledgeable & was totally focused on the work. Most impressive.

5 / 5
YourRepair
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Verified Buyer

As you would expect, signing up was quick and easy. 'The proof in the pudding, is in the eating' as they say and the service that YourRepair gives when really wanted in the case of a claim, will really reflect their 'true' rating.

4 / 5

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