What our customers say...

Tom the engineer came to carry out our annual service today, very polite, carried out the service and had a good check over everything. He cleaned everything up before he left and made sure it was left tidy. Brill.

Outstanding customer service from both Kevin the engineer and Charlotte on the phone. Thank you.

My elderly parents are not in the best health, they have needed to use this service on a few occassions, as they have had problems with their heating. On each occassion, they have been given a priority appointment as they are classed as a vulnerable customer. The engineers have always been very good too and gone out of their way to rectify the problem. I have no hesitation in recommending their services to anyone who would like some extra peace of mind.

Potterton boiler making loads of noise and eventually wouldn't continue to fire up. Contacted Yourrepair who sent Steve an engineer to look over it for us. He was great, friendly efficient, but most of all sorted the problem, which turned out to be the pump. Thank you to both YourRepair and Steve.

I am very mipressed with YourRepair HomePlan. I phoned them today to report my boiler not working and was told an engineer would call me to arrange a visit. I got a phone call in under an hour, he told me he would be there in about 3 hours. He arrived, replaced a part and repaired a leak, and also gave the boiler a good check over. Top Marks!

Your engineer was very thorough, arrived on time, repaired the boiler, thanks, and also very quick.

Customer service at YourRepair HomePlan is excellent. The engineers are also polite and they always keep you well informed.

Does what it says on the box. I would recommend to family and friends, and I will be renewing mine later this year.

Arrived on time, diagnosed the problem which required a spare part, ordered it for us, returned the following day, part fitted, all ok. thanks.

Happy with all aspects from start to finish, no complaints whatsoever.

I received a call on Monday from the engineer asking to arrange my first annual review. We arranged for him to come the following afternoon, but he was flexible enough to avoid the school run, as we have to pick up our granddaughter on a Tuesday. He arrived within the given time, explained what he was going to do, did it, asked me if we were having any problems with the central heating system and left, very polite and courteous. If this is what I can come to expect from YourRepair HomePlan, then I would defenatly recommend.

Signed up for a repair and care for my boiler, as I had been trying to find a reliable plumber for days, and didn't want to get caught in the cold (literally) again!! Office were helpful, and genuine and felt relieved straight away, as i'd had 2 plumbers not turn up. Plumber rang to let me know he was on his way. He discovered a leak on a pipe which needed replacing. He arranged to return the following day with the necessary materials. The job was completed the following morning as he told me it would be, and my heating is now working again, hooray!!

Signed up for a repair and care for my boiler, as I had been trying to find a reliable plumber for days, and didn't want to get caught in the cold (literally) again!! Office were helpful, and genuine and felt relieved straight away, as i'd had 2 plumbers not turn up. Plumber rang to let me know he was on his way. He discovered a leak on a pipe which needed replacing. He arranged to return the following day with the necessary materials. The job was completed the following morning as he told me it would be, and my heating is now working again, hooray!!

Phoned to advise arrival time, put shoe protectors on before coming into my home, service carried out, left no mess, really nice guy.

Fab, friendly, helpful and honest.

Very thorough, very organised and very pleasant.

Whole process from booking to engineer visit was very friendly, but still professional, much nicer experience to dealing with the nationals.

Our heating and hot water stopped working, rang YourRepair in the afternoon and an engineer came the following morning. It was a faulty control clock, this was replaced and he got us back up and running there and then, he also serviced my boiler at the same time, very pleased, excellent service.

Happy with the service I got when my baxi boiler stopped giving me hot water last week. Fixed the same day as reporting the issue. Been a customer for over 3 years now and the service has been consistant.

The lady who answered my call was very polite and knew what she was doing. They answer really quickly and get things done quick too.