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Frequently asked questions

Can you send my plan documents through the post?

We are a paperless company; however, you can view and download your documents by logging into My Account.

When will my annual boiler service be carried out?

We will contact you each year to arrange your annual boiler service.

If you are a homeowner, we will carry out your boiler service during the quieter summer months between March and September.

If you are a landlord, we will carry out your annual boiler service at the same time as your annual landlord gas safety inspection (CP12).

How do I request a repair?

The fastest way to request a repair is online via My Account. My Account is available 24/7 and can automatically approve repair requests and assign an engineer local to you.

Alternatively, you can call us on 0330 223 4422.

Opening hours

General repairs

Hours: 8:00am to 7:00pm, Monday to Friday (except public holidays).

Customer Service

Hours: 9:00am to 5:00pm, Monday to Friday (except public holidays).

Emergency repairs 24/7

If you are an existing customer and:

  • Have an uncontrollable water leak;
  • Are completely locked out of your property; or
  • Have been broken into and your property is not secure.

Hours: Always open

Contact details

Smell gas?

If you think you have a gas leak, call the free National Gas Emergencies number immediately on 0800 111 999.


0330 223 4422


The Mill, Congleton Road,
Talke, Stoke-on-Trent

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What our customers are saying...

Thousands of customers have rated us 4.5 stars on Google Reviews

Janine Williams

Boiler and heating plan.

Extremely good value and service for this boiler and heating plan. Especially when compared to others on offer. Boiler service included in the plan, the engineer was professional, thorough and knowledgeable. Customer service also commendable.

Helen Griffiths

I had a lovely professional considerate…

I had a lovely professional considerate boiler engineer... He showed me how my boiler was over working and reduced my heating bills significantly. Boiler serviced and I am very very happy.

Miss Rachelle Mcqueen

YourRepair — excellent service

YourRepair are very easy to use. They strive to help even if it is just the smallest issues. The customer service is excellent. Would definitely recommend.

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