Repairs to your boiler & controls (thermostats, frost stats, clocks, timers and programmers) including parts and labour.
Annual inspection of your boiler checking its safe operation and efficiency
To keep you and your family safe, we also test for carbon monoxide as part of your annual gas safety check
If your boiler is less than seven years old and we cannot repair it, we will supply and install a new replacement boiler.
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed and expansion tank).
No initial exclusion period at the start of your plan* *Only when switching from another provider.
Repairs to gas leaks on gas pipes inside your property supplying your gas appliances
Repairs to leaks on the hot and cold water pipes inside your home between the stopcock and your taps or appliances.
Repairs to the mains wiring & electrics (Circuit breakers, fuse boards, switches and sockets) inside your property that connect to the main supply.
For more information on how we can help you call us on 0330 223 4422
Taps & toilets or internal & external drains. (To include these select Plan 4 or 5)
Showers and their parts, shower pumps, sanitary ware and sealant.
These boiler models: Potterton Powermax, Britany, Chaffoteaux, Servowarm.
Radiators, water tanks or cylinders that cannot be repaired.
Faults caused by you or someone else you used for repairs.
Pre-existing faults, inaccessible components or system design faults.
Faults caused by sludge, hard water scale or blockages.
Underfloor heating, towel rails, unvented hot water cylinders and non-standard parts.
Damage caused by weather or freezing.
Faults when your home is empty or unoccupied for more than 30 days in a row.
Tasks detailed in your user guide, re-pressurising systems, bleeding radiators, resetting controls or replacing batteries.
Smart or internet connected thermostats or devices.
Burglar alarms, smoke detectors, electrical garage door systems, electrical gates, resetting of circuit breakers.
Electrical “Terminal Ends” (such as light fittings, light bulbs, extractor fans, electric showers, domestic appliances)
Boiler cover is designed to give you peace of mind and protect you by covering repairs and the parts required in the event of something going wrong with your boiler. Boiler cover can also cover you for engineer call out costs and labour.
Absolutely! During the checkout process you will have the option to select the date you wish your service agreement to start. Please note: your initial payment will be taken around 14 days after your selected start date. This will then be followed by a further 11 monthly payments taken on or around the same date as your initial payment.
Yes, it’s included every year, you will be entitled to an annual boiler service within each year of your service agreement.
There is no limit on the value of our repairs on any of our plans, providing your appliance or system isn't beyond economical repair.
Yes, we will service and repair any age of boiler, providing it's powered by natural gas and in good working order when you joined us.
For emergency repairs (uncontrollable water leaks), our average response time is two hours. For urgent repairs (loss of heat or hot water), our average response time is 24 hours. We will try our best to schedule all other general repairs for a day and time slot to suit you.
Yes, all parts used are brand new, genuine, and manufacturer approved, where applicable.
Call us on 0330 223 4422
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Service and Support Agreement
