Heating, Plumbing & Electrical Cover
No more price hikes! Fix your price for up to 3 years, no matter how many claims you make.
Choose your claim excess
Fix your price for up to 3 years
Free Boiler Service
All Parts And Labour
Unlimited Claims
24 Hour Callouts
What's included in your plan
Boiler & Controls
Repairs to your boiler & controls (thermostats, frost stats, clocks, timers and programmers) including parts and labour.
Boiler Service & Safety Check
Annual inspection of your boiler checking its safe operation and efficiency
Carbon Monoxide Test
To keep you and your family safe, we also test for carbon monoxide as part of your annual gas safety check
Boiler Replacement
If your boiler is less than seven years old and we cannot repair it, we will supply and install a new replacement boiler.
Central Heating System
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed and expansion tank).
Instant Protection*
No initial exclusion period at the start of your plan* *Only when switching from another provider.
Gas Supply Pipes
Repairs to gas leaks on gas pipes inside your property supplying your gas appliances
Plumbing
Repairs to burst / leaking water pipes (hot and cold), over flows and cold water storage tanks.
Electrics
Repairs to the mains wiring & electrics (Circuit breakers, fuse boards, switches and sockets) inside your property that connect to the main supply.
For more information on how we can help you call us on 0330 223 4422
What's Not Included
Faults caused by you or someone else you used for repairs.
Pre-existing faults, inaccessible components or system design faults.
Any faults caused by sludge, hard waterscale or blockages.
Underfloor heating, towel rails, and non-standard parts.
Excess Charge – This is the amount you have chosen to pay each time you make a claim. This will be detailed on the front page of your policy documents
If your home is empty or unoccupied for more than 30 days in a row you will not be covered for any damaged caused.
Repairs to boilers aged 7 years or older that are deemed Beyond Economical Repair*
Trace and Access - if the fault is not visible or accessible, we will not cover for the trace and access of finding the fault, this is normally covered by your building’s insurance
Boiler repairs are limited to £250 in the first three months of your cover
Damage caused by weather or freezing
Damage arising as a result of disconnection from, re-connection to or interruption of the gas, electricity or water mains services to your home
Repairs to burglar alarms, smoke detectors, electrical garage door systems and electrical gates, resetting of circuit breakers.
Electrical “Terminal Ends” (for example such as light fittings, light bulbs, extractor fans, electric showers, domestic appliances)
Download Service Agreement Terms and ConditionsFAQs
Can I sign up today but choose a future date for my cover to start?
Absolutely, during the checkout process you will have the option to select the date you wish your cover to start. Please note: your initial payment will be taken within five working days of signing up, followed by 11 monthly payments commencing one month after your selected start date.
Is the free boiler service a one off or is it included every year?
It’s included every year, you will be entitled to a free annual boiler service within each year of your contract.
What is the maximum value of a single item repair?
There is no limit on the value of each claim on any of our plans.
My boiler is very old, will you still cover it?
Yes, it doesn’t matter how old your boiler is, providing it’s powered by natural gas, has no pre-existing faults and is in good working condition when you sign up.
If I make a claim, what are your average response times?
For emergency repairs (uncontrollable water leaks), our average response time is two hours. For urgent repairs (loss of heat or hot water), our average response time is 24 hours. We will try our best to schedule all other general repairs for a day and time slot to suit you.
Do you use new genuine manufacturer approved parts for repairs?
Yes, all parts used are brand new, genuine, and manufacturer approved, where applicable.
More Questions?
Call us on 0330 223 4422
More Reasons to Choose us
- Fixed price for up to 3 years
- Full National Coverage
- We cover any age of boiler
- 24/7 UK based call centre
- Rapid emergency response
- Instant cover when switching
We’re partnered with leading boiler manufacturers…
Read what our customers think of our service
Rated 5 stars by over 96% of our customers