There are certain tasks that are detailed in your user guide as your responsibility. In accordance with our terms and conditions, If an engineer attends and carries out a user task such as, re-pressurising your boiler, replacing batteries in controls, bleeding your radiators, or any other task detailed in your user guide, you may be charged up to £90 to cover our costs.
We strongly recommend that you check the fault is not caused by a user task, read your user guide and the terms and conditions of your policy to avoid any unexpected costs.