Reviews

Easy to set up

Seems good value hopefully they will be as good as they say.

Got through to call centre very quickly and operative was very helpful. It was a very efficient process to set up the insurance.

I am existing customer really happy with support in taking additional boiler & rad cover. Excellent process & good rate given

Quick and easy ,John knew exactly what he was talking about ,explained all ,extremely pleasant and polite,explained every question I had. Phone answered quickly

Confusing would have preferred to talk to someone, difficulty finding the boiler cover, not good with the internet. couldn't find where to add that I was a vulnerable customer

Excellent

I have just set this account up so cannot make any comments about the company yet, but the set up process was very easy

Not been with you for long but very impressed with the service and team.

Excellent

Caring,informative and professional.

Telephone enquiry response was clear and fully informed me of any limitations. I felt comfortable and unhurried with duration of call. Many other call centres could take a lesson.

I've not been with YourRepair very long but I am impressed with their customer service. I wanted to upgrade my level of cover so I spoke to a very helpful lady on the phone. She admitted that she hadn't done this process before and asked if I could hold the line. She came back a few minutes later to say that she had done it without a problem. I also like the fact that they have a ringback service so you don't need to stay on the phone a long time.

They seem to response very fast

I can’t really comment as only signed up today on recommendation from a customer who is very happy with the service.

No repair requested yet!

Had a really bad year with British Gas. They cancelled my service at 8.00 the night before it was due, then had to wait 3 months for the next slot. Arrived serviced it and left my boiler leaking water. Had to get them back after my kitchen floor flooded. My renewal price was £356.88 an increase of £78.32 because I called them out to fix the leak they caused. MyRepair was £203 for the year with a lower excess and very good Trustpilot reviews. I like the setup and the way they operate.

Rang your repair to book for someone to come repair my tap lady really nice on phone sept with my request just waiting for repair man now excellent service

I have 2 Landlord repair plans and find this service is a good value for landlords

The original price quoted was misleading as for that price there is a call out fee which is only apparent later in the order process.