Repairs to your boiler & controls (thermostats, frost stats, clocks, timers and programmers) including parts and labour.
Annual inspection of your boiler checking its safe operation and efficiency
To keep you and your family safe, we also test for carbon monoxide as part of your annual gas safety check
If your boiler is less than seven years old and we cannot repair it, we will supply and install a new replacement boiler.
Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed and expansion tank).
No initial exclusion period at the start of your plan* *Only when switching from another provider.
Repairs to gas leaks on gas pipes inside your property supplying your gas appliances
Repairs to burst / leaking water pipes (hot and cold), over flows and cold water storage tanks.
Repairs to the mains wiring & electrics (Circuit breakers, fuse boards, switches and sockets) inside your property that connect to the main supply.
Emergency repairs to the water supply pipes on your land between your main stopcock and your home. Unlimited number of callouts with no limit on the value of each claim.
Assistance with blocked or leaking internal or external drains that you are responsible for within your boundary. Unlimited number of callouts with no limit on the value of each claim.
Unlimited repairs to dripping taps, leaking toilets, syphons, valves and ballcocks. Unlimited number of callouts with no limit on the value of each claim.
Emergency repairs to doors, windows and locks (gaining access, replacing lost keys, window boarding and repairs to external locks).
Emergency roof repair when your roof has been damaged due to bad weather conditions.
Treatment of pest infestations including rats, mice, wasps and hornets nests.
For more information on how we can help you call us on 0330 223 4422
Absolutely, during the checkout process you will have the option to select the date you wish your cover to start. Please note: your initial payment will be taken within five working days of signing up, followed by 11 monthly payments commencing one month after your selected start date.
It’s included every year, you will be entitled to a free annual boiler service within each year of your contract.
There is no limit on the value of each claim on any of our plans.
Yes, it doesn’t matter how old your boiler is, providing it’s powered by natural gas, has no pre-existing faults and is in good working condition when you sign up.
For emergency repairs (uncontrollable water leaks), our average response time is two hours. For urgent repairs (loss of heat or hot water), our average response time is 24 hours. We will try our best to schedule all other general repairs for a day and time slot to suit you.
Yes, all parts used are brand new, genuine, and manufacturer approved, where applicable.
Call us on 0330 223 4422
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