Complete Home Plan 5 £60 Excess — 1 Year Fixed Price
 
£23 p/m
2190+ Reviews
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Over 5000 approved engineers
95% of repairs fixed on the first visit
24/7 UK based helpline

Complete Home Plan 5

Up to 3 years fixed price no matter how many repairs you book. No more commitment, you choose whether to stay at renewal.

Annual Servicing

All Parts And Labour

Unlimited Support

24 Hour Helpline

Choose your call-out fee

Fix your price for up to 3 years

£23 p/m
£60 Excess — 1 Year Fixed Price

What's included in your plan

Boiler & Controls

Boiler & Controls

Repairs to your boiler & controls (thermostats, frost stats, clocks, timers and programmers) including parts and labour.

Boiler Service & Safety Check

Boiler Service & Safety Check

Annual inspection of your boiler checking its safe operation and efficiency

More Info…
Carbon Monoxide Test

Carbon Monoxide Test

To keep you and your family safe, we also test for carbon monoxide as part of your annual gas safety check

Boiler Replacement

Boiler Replacement

If your boiler is less than seven years old and we cannot repair it, we will supply and install a new replacement boiler.

Central Heating System

Central Heating System

Repairs to your heating system (Pumps, motorised valves, radiators, pipes, fittings, hot water feed and expansion tank).

Instant Protection*

Instant Protection*

No initial exclusion period at the start of your plan* *Only when switching from another provider.

Gas Supply Pipes

Gas Supply Pipes

Repairs to gas leaks on gas pipes inside your property supplying your gas appliances

Plumbing Pipework

Plumbing Pipework

Repairs to leaks on the hot and cold water pipes inside your home between the stopcock and your taps or appliances.

Electrics

Electrics

Repairs to the mains wiring & electrics (Circuit breakers, fuse boards, switches and sockets) inside your property that connect to the main supply.

Water Supply Pipes

Water Supply Pipes

Emergency repairs to the water supply pipes on your land between your main stopcock and your home. Unlimited number of callouts with no limit on the value of each repair.

Drains

Drains

Assistance with blocked or leaking internal or external drains that you are responsible for within your boundary. Unlimited number of callouts with no limit on the value of each repair.

Taps & Toilets

Taps & Toilets

Unlimited repairs to dripping taps, leaking toilets, syphons, valves and ballcocks. Unlimited number of callouts with no limit on the value of each repair.

Security & Locks

Security & Locks

Emergency repairs to doors, windows and locks (gaining access, replacing lost keys, window boarding and repairs to external locks).

Roofing

Roofing

Use of tarpaulin sheet to protect the property in the event of damaged roofing.

Pest Control

Pest Control

Treatment of pest infestations including rats, mice, wasps and hornets nests.

What's included in your plan

For more information on how we can help you call us on 0330 223 4422

Items not included in this plan

Showers and their parts, shower pumps, sanitary ware and sealant.

These boiler models: Potterton Powermax, Britany, Chaffoteaux, Servowarm.

Radiators, water tanks or cylinders that cannot be repaired.

Faults caused by you or someone else you used for repairs.

Pre-existing faults, inaccessible components or system design faults.

Faults caused by sludge, hard water scale or blockages.

Underfloor heating, towel rails, unvented hot water cylinders and non-standard parts.

Damage caused by weather or freezing. (other than the use of a tarpaulin if roof is damaged due to extreme wind.

Pests outside your home other than a wasp or hornets nest.

Faults when your home is empty or unoccupied for more than 30 days in a row.

Tasks detailed in your user guide, re-pressurising systems, bleeding radiators, resetting controls or replacing batteries.

Smart or internet connected thermostats or devices.

Burglar alarms, smoke detectors, electrical garage door systems, electrical gates, resetting of circuit breakers.

Electrical “Terminal Ends” (such as light fittings, light bulbs, extractor fans, electric showers, domestic appliances)

Shared drains.

For full details please download our service & support agreement

FAQs

FAQs

What is Boiler Cover?

Boiler cover is designed to give you peace of mind and protect you by covering repairs and the parts required in the event of something going wrong with your boiler. Boiler cover can also cover you for engineer call out costs and labour.

Can I sign up today but choose a future date for my plan to start?

Absolutely! During the checkout process you will have the option to select the date you wish your service agreement to start. Please note: your initial payment will be taken around 14 days after your selected start date. This will then be followed by a further 11 monthly payments taken on or around the same date as your initial payment.

Is the annual boiler service included and carried out every year?

Yes, it’s included every year, you will be entitled to an annual boiler service within each year of your service agreement. 

What is the maximum value repair you will complete?

There is no limit on the value of our repairs on any of our plans, providing your appliance or system isn't beyond economical repair.

My boiler is very old, will you still repair it?

Yes, we will service and repair any age of boiler, providing it's powered by natural gas and in good working order when you joined us.

If I book a repair, what are your average response times?

For emergency repairs (uncontrollable water leaks), our average response time is two hours. For urgent repairs (loss of heat or hot water), our average response time is 24 hours. We will try our best to schedule all other general repairs for a day and time slot to suit you.

Do you use new genuine manufacturer approved parts for repairs?

Yes, all parts used are brand new, genuine, and manufacturer approved, where applicable.

More Questions?

Call us on 0330 223 4422

More Reasons to Choose us

  • Fixed price for up to 3 years
  • Full National Coverage
  • We repair any age of boiler
  • 24/7 UK based call centre
  • Rapid emergency response
  • Book repairs 24/7 online

Why our customers love us

  • We fix your price for up to 3 years no matter how many repairs you book
  • We repair any age of boiler providing it's in good working order when you join
  • We’ve made it super-fast to book an engineer online 24/7 using any device.
  • We have a network of over 5000 gas safe registered engineers
  • 24 hour emergency help line is based in the UK operating 365 days a year

Read what our customers think of our service

Rated 5 stars by over 96% of our customers

For more information on how we can help you call us on 0330 223 4422

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Read what our customers say about our service...

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Read what our customers think of our service

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Rated 5 stars by over 96% of our customers

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