Repairs to your boiler & controls (thermostats, frost stats, clocks, timers and programmers) including parts and labour.
Annual inspection of your boiler checking its safe operation and efficiency
To keep you and your family safe, we also test for carbon monoxide as part of your annual gas safety check
If your boiler is less than seven years old and we cannot repair it, we will supply and install a new replacement boiler.
No initial exclusion period at the start of your plan* *Only when switching from another provider.
Faults caused by you or someone else you used for repairs.
Pre-existing faults, inaccessible components or system design faults.
Any faults caused by sludge, hard water scale or blockages.
Underfloor heating, towel rails, and non-standard parts.
Repairs to burglar alarms, smoke detectors, electrical garage door systems and electrical gates, resetting of circuit breakers.
Absolutely, during the checkout process you will have the option to select the date you wish your cover to start. Please note: your initial payment will be taken within five working days of signing up, followed by 11 monthly payments commencing one month after your selected start date.
It’s included every year, you will be entitled to a free annual boiler service within each year of your contract.
There is no limit on the value of each claim on any of our plans.
Yes, it doesn’t matter how old your boiler is, providing it’s powered by natural gas, has no pre-existing faults and is in good working condition when you sign up.
For emergency repairs (uncontrollable water leaks), our average response time is two hours. For urgent repairs (loss of heat or hot water), our average response time is 24 hours. We will try our best to schedule all other general repairs for a day and time slot to suit you.
Yes, all parts used are brand new, genuine, and manufacturer approved, where applicable.
Call us on 0330 223 4422
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